Don't worry, mistakes happen!

As long as your order hasn't gone into production, there is a good chance we can amend your order. Please contact us straight away at:
support@wynnstans.com or give us a call on 01282 938048.

Orders that contain personalised items are given 30mins after the order has been confirmed before automatically being sent for production.

Unfortunately, if your order has begun the production process, we won't be able to amend the order and it will be dispatched as ordered.

Our personalised gifts are tailor-made for you, so our machines will print exactly what has been entered. We therefore advise customers to double check any names and messages for potential mistakes and require customers to confirm it has been checked when adding it to their basket.

If you think that the spelling mistake is a result of our machine printing process, please contact us so we can get this checked for you. The easiest and quickest way for us to check this for you is to send details of the order, along with a photo of the personalisation and spelling error to:
support@wynnstans.com

If your gift does arrive with mistakes; we cannot accept liability unless the fault was a result of the printing process.

Each personalised gift on our site has been through various design stages, testing the size and position of the personalised text. The final character limit is what the design team think is most appropriate, without compromising on readability and the overall quality of the product.

However, for some of our gifts, we are able to add additional characters to the personalised text. Please contact us at support@wynnstans.com and we will see how we can help.

We're hoping to offer special characters and symbols (such as accents on letters) in the near future, however this isn't something that our system can support at the moment.

We suggest using English for your personalisation to ensure the characters can be engraved or printed on our gifts, however as long as the name or message does not contain any special characters then you can enter any text you like.

If you're not sure whether the characters that you'd like to use are supported, please contact us and we will check this for you:
support@wynnstans.com

Sometimes, just one word is enough to spark emotion & you may not wish to enter all of the fields.

Only the fields with an Asterix (*) are required - the rest are optional and can be left blank if you wish.

Unfortunately, we are unable to engrave or print emoi's at this time.
When using a computer or mobile device that supports emoji's, it may allow you to enter them into the text box, however these will automatically be removed when the order is submitted.