We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control for example damage in post, your item may arrive in an unsatisfactory state.

In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us at:
 support@wynnstans.com
as soon as possible. We will then look into the problem and get back to you with a response within 24 working hours. To help us to respond quickly, please try to include as much information as possible:

Name
Email Address
Postal Address
Order Number
Problem with fault
Photo of the fault*

*If a photo is not included we may ask you to provide photographic evidence before processing your claim.

Non-Personalised Items:

Customers have a cooling off period of 14 days from the day that they receive the order. This relates to non-personalised items only. This means that customers can cancel their order within this time for a full refund, even if the goods are not faulty. Simply send us a message or give us a call to arrange a return / refund.

Personalised Items:

Due to the nature of the products we offer, all items which are personalised are non-refundable**

**You are not entitled to a cooling period under the Distant Selling Regulations for any item that is personalised or made to order.